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Sangrur: Now, air grievance via video chat with SSP

Anu from Malerkotla on Monday spoke with the Sangrur SSP through video calling sitting at her home and got high-level investigations started into fraudulent withdrawal of funds from her bank account. Similarly, Jagwinder Singh expressed displeasure with the SSP over an inquiry report linked to a property dispute through video chat.

The two were among four residents who received surprise video calls from the relationship manager of the Sangrur police and were further connected to SSP Vivek Sheel Soni, who had gone through their complaints after receiving these on WhatsApp. The SSP ordered quick redress of complaints under the newly launched ‘Digital Pehal’ initiative today.

The new facility will spare residents the trouble of visiting the SSP office to submit fresh complaints or contesting reports of older ones.

Residents can get their complaints registered at 8054112112 through a WhatsApp message. The policemen posted under Digital Pehal will arrange a video call with the SSP within 24 hours as per the convenience of the complainant.

“As everyone has a smart phone these days, we hope with direct video calls to complainants, we will be able to serve residents better,” said the SSP. About the pendency of complaints, the SSP said he would ensure all complainants got a call within 24 hours of submitting a complaint.

“Since complaints will be of varied nature, I will take steps to ensure a speedy investigation,” said the SSP.



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